License Information

Operator Details

GG BET Casino is operated by Maxent Limited, a company duly incorporated and registered under the laws of Malta. Maxent Limited provides the technical and legal infrastructure underpinning the platform’s services across designated European jurisdictions, including the United Kingdom market served through ggbetcasino-uk.com.

Licence Details

Maxent Limited holds a B2C Gaming Service Licence issued by the Malta Gaming Authority (MGA), one of the most respected and stringent gaming regulatory bodies in the European Union. This licence authorises the operator to offer gaming services directly to end consumers in accordance with the Malta Gaming Act and all applicable subsidiary legislation.

The Malta Gaming Authority may be contacted via its official website at mga.org.mt. Players are encouraged to verify the validity of this licence directly with the MGA at any time.

Regulatory Compliance

Maxent Limited operates in full compliance with the requirements imposed by the Malta Gaming Authority and, where applicable, with relevant laws and regulations of the jurisdictions in which its services are accessed. The operator is subject to regular audits, technical assessments, and regulatory oversight conducted by the MGA to ensure continued adherence to all applicable legal obligations.

All gaming operations, financial transactions, and data processing activities are conducted strictly in accordance with the terms and conditions of the above-referenced licence and the broader regulatory framework governing remote gaming services.

Territory of Service and Age Restrictions

GG BET Casino’s services are made available to eligible customers in permitted jurisdictions as determined by applicable law and the terms of the operator’s licence. Access to and use of this platform is strictly restricted to individuals who are 18 years of age or older.

It is a legal requirement that all registered users are of legal gambling age in their respective jurisdiction of residence. The operator employs robust age verification procedures at the point of registration and at any stage of the account lifecycle where age verification is deemed necessary. Any individual found to be under the age of 18 will have their account immediately suspended, all funds returned where legally required, and the matter reported to the relevant authorities where obligated to do so.

The operator does not knowingly accept registrations from, or provide services to, residents of jurisdictions where online gambling is prohibited or restricted by law.

Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy

Maxent Limited is fully committed to preventing money laundering, terrorist financing, and all other forms of financial crime in connection with its gaming operations. The operator maintains a comprehensive Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) programme in line with the EU Anti-Money Laundering Directives and MGA requirements.

Know Your Customer (KYC) procedures are applied to all customers and include, but are not limited to:

• Identity verification — customers are required to provide valid government-issued photographic identification (e.g., passport, national identity card, or driving licence).
• Proof of address — customers must supply documentation confirming their current residential address, such as a recent utility bill or bank statement dated within three months.
• Source of funds and source of wealth checks — where required by the operator’s risk-based assessment, customers may be asked to provide evidence of the origin of funds deposited or wagered on the platform.
• Enhanced due diligence (EDD) — additional verification measures are applied to higher-risk accounts as identified through the operator’s ongoing monitoring procedures.

All customer data collected for AML/KYC purposes is handled in strict confidence and retained only for the periods required by applicable legislation. The operator reserves the right to suspend or restrict account activity pending completion of any required verification process, and to report suspicious activity to the relevant financial intelligence authorities as required by law.

Data Protection

Maxent Limited processes personal data in accordance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and all applicable national data protection legislation. Customers’ personal data is collected, stored, and processed solely for legitimate purposes connected with the provision of services, regulatory compliance, fraud prevention, and legal obligations.

Customers retain the rights afforded to them under applicable data protection law, including the right to access, rectify, erase, restrict processing of, and port their personal data. For any data protection enquiries, customers may contact the operator directly at [email protected].

Full details of the operator’s data processing activities and privacy practices are set out in the Privacy Policy, available on this website.

Responsible Gambling

Maxent Limited recognises its obligation to promote safe and responsible gambling and to minimise the risk of gambling-related harm. The operator provides a suite of responsible gambling tools available to all registered customers, which include:

• Deposit limits — customers may set daily, weekly, or monthly limits on the amount they deposit into their account.
• Loss limits — restrictions may be placed on the amount a customer is permitted to lose within a defined period.
• Session time limits and reminders — customers may configure alerts and automatic session cut-offs to manage time spent on the platform.
• Self-exclusion — customers who wish to take a break from gambling may request a temporary or permanent self-exclusion from the platform. Self-exclusion requests are processed promptly and without undue delay.
• Reality checks — periodic notifications are provided to remind customers of their session duration and activity.

Customers experiencing difficulties related to problem gambling are encouraged to seek support from independent organisations, including GamCare (gamcare.org.uk) and BeGambleAware (begambleaware.org), which offer free, confidential advice and assistance.

The operator’s full Responsible Gambling Policy is available on this website and forms part of the terms and conditions governing the use of the platform.

Dispute Resolution

In the event that a customer has a complaint or dispute arising from their use of GG BET Casino’s services, the operator operates a formal internal complaints procedure. All complaints should be submitted in the first instance to the customer support team at:

Email: [email protected]

The operator undertakes to acknowledge all complaints promptly and to provide a full response within a reasonable timeframe. Where a complaint cannot be resolved to the customer’s satisfaction through the internal procedure, customers may escalate the matter to the Malta Gaming Authority as the competent regulatory authority, or to an approved Alternative Dispute Resolution (ADR) entity as directed by the MGA.

Information regarding the applicable ADR mechanism and how to access it is available upon request from the operator’s customer support team.