Relevance verified: 07/03/2026
At GGbet Casino, gambling is intended to be an enjoyable leisure activity. We are fully committed to making sure that every player on our platform has access to the tools, information and support they need to stay in control. This page explains who we are, what protections are in place, and where to turn if gambling stops being fun.
GGbet Casino is operated by Rednines Gaming LTD, registered in the United Kingdom (company number 11622562), with registered offices at 9.17, 21b, Capital Tower, 91 Waterloo Road, London, SE1 8RT. We hold a Remote Casino and General Betting (Real Events) licence issued by the UK Gambling Commission under account number 56377, licence reference 056377-R-332572-006. Our operations are fully subject to the UK Gambling Act 2005 and all associated Licence Conditions and Codes of Practice (LCCP).
Gambling Should Always Be a Choice
Gambling is entertainment, not a way to make money, recover losses or solve financial problems. The house always holds a mathematical edge over the long term, and no strategy or staking system changes that. We ask every player to keep this in mind and to gamble only with money they can genuinely afford to lose.
Before you play, ask yourself a few honest questions:
- Am I spending more than I planned?
- Am I chasing losses from a previous session?
- Is gambling affecting my sleep, work or relationships?
- Do I feel anxious or irritable when I am not gambling?
If any of these ring true, please read on. Help is available, and using it is a sign of strength, not weakness.
Player Protection Tools
Every registered account at GGbet Casino has access to a range of safer gambling controls. These can be set directly from your account dashboard without contacting support.
Deposit Limits
You can set a daily, weekly or monthly cap on how much you deposit. Once a limit is in place, it takes effect immediately. Any request to increase a limit is subject to a 24-hour cooling-off period before it becomes active, giving you time to reconsider. Reductions take effect straight away.
Loss Limits
A loss limit restricts the total amount you can lose within a chosen period. If you reach your limit, you will be unable to place further wagers until the period resets. As with deposit limits, any increase requires a cooling-off period.
Session Time Limits
You can restrict how long you play in a single session. Once the time limit is reached, you will be logged out automatically.
Reality Checks
Reality check notifications appear on screen at intervals you choose, reminding you how long you have been playing and how much you have wagered during that session. These pop-ups are a straightforward way to stay aware of your activity.
Cooling-Off Period
If you want a short break from gambling, you can apply a cooling-off period of between 24 hours and 6 weeks. During this time, you will not be able to log in or place any bets. This option is suitable if you feel your play is becoming more frequent than you would like but you do not want a full exclusion.
Self-Exclusion
If you believe you need a more significant break, you can self-exclude from GGbet Casino for a minimum period of six months. During self-exclusion:
- Your account will be closed and you will not be able to reopen it for the duration of the exclusion.
- You will be removed from all marketing communications immediately.
- At the end of the exclusion period, reactivation requires a positive decision from you and is not automatic.
To request self-exclusion, visit your account settings or contact our support team by email at [email protected]. We will action the request without delay.
GAMSTOP – National Self-Exclusion Scheme
GGbet Casino participates in GAMSTOP, the free national self-exclusion service for Great Britain. Registering with GAMSTOP allows you to self-exclude from all UKGC-licensed online gambling operators in one step, rather than contacting each individually.
You can register at www.gamstop.co.uk
Once you have self-excluded via GAMSTOP, please also contact us directly so that we can close your GGbet Casino account on our end as well.
Account Closure
If you simply wish to close your account for any reason, you can do so at any time by emailing [email protected]. Any remaining balance will be returned to you via your usual withdrawal method following standard verification checks.
Protecting Yourself With Third-Party Software
In addition to the tools within your account, several independent software applications can help you manage your online activity:
Gamban blocks gambling websites and apps across all devices you install it on. It is available as a subscription service at www.gamban.com
Betfilter is another filtering tool that blocks access to gambling content online. More information is available at www.betfilter.com
Net Nanny and similar parental control solutions can restrict access at a device or browser level, which is particularly useful if children use the same device as you.
Keeping Children Safe
GGbet Casino is strictly for adults aged 18 and over. We verify the age of every player as part of the registration and Know Your Customer (KYC) process, using trusted third-party identity verification services.
If you share a computer, tablet or mobile device with anyone under 18, we strongly recommend:
- Logging out of your account after every session.
- Never saving your login credentials in the browser.
- Setting up parental controls or filtering software on shared devices.
- Keeping your account details private.
Anyone found to be under the age of 18 will have their account suspended immediately and any funds will be held pending investigation in accordance with UKGC requirements.
Recognising Problem Gambling
Problem gambling does not always look the same. It can develop gradually, and it affects people from all walks of life. Some signs that gambling may be causing harm include:
- Spending more money or time gambling than you originally intended.
- Trying to win back money you have already lost.
- Borrowing money or selling possessions to fund gambling.
- Hiding your gambling from friends or family.
- Feeling restless, stressed or irritable when you try to cut back.
- Neglecting work, study or family commitments because of gambling.
- Continuing to gamble despite knowing the negative consequences.
If you recognise any of these signs in yourself or someone close to you, please reach out for support. The organisations listed below are free, confidential and experienced in helping people affected by gambling-related harm.
Support Organisations
You do not need to be in crisis to contact these services. They are there for anyone who has questions or concerns about their gambling, or about someone else’s.
GamCare operates the National Gambling Helpline and provides free information, support and counselling for anyone affected by gambling problems. Phone: 0808 802 0133 (free, 24 hours a day) Online chat and forum: www.gamcare.org.uk
BeGambleAware is a leading charity providing resources, advice and referral to specialist treatment services. Phone: 0808 8020 133 Website: www.begambleaware.org
Gamblers Anonymous UK runs free peer support meetings across the United Kingdom for people who want to stop gambling. Website: www.gamblersanonymous.org.uk
GamAnon offers support to the family members and friends of people affected by problem gambling. Website: www.gamanon.org.uk
Gambling Therapy provides free practical advice and emotional support to anyone affected by problem gambling, including people outside the UK. Website: www.gamblingtherapy.org
Gordon Moody offers residential treatment programmes and online support for people with severe gambling disorders. Website: www.gordonmoody.org.uk
Our Commitments Under the UKGC Licence
As a UKGC-licensed operator, GGbet Casino is bound by specific obligations under the Social Responsibility Code of the Licence Conditions and Codes of Practice. These include:
- Making all responsible gambling tools readily available and easy to use.
- Training our customer support team to identify signs of gambling-related harm and to respond appropriately.
- Never marketing gambling products to self-excluded customers or to anyone who has indicated they wish to limit their play.
- Carrying out enhanced due diligence checks where our monitoring systems indicate that a customer may be experiencing financial harm.
- Keeping player funds in accounts separate from company operating funds in line with UKGC requirements.
- Publishing clear terms and conditions for all promotions, including wagering requirements and eligibility restrictions.
- Providing access to all RTP (return to player) information for our games.
Financial Harm and Affordability
We monitor customer accounts for patterns of play that may indicate financial harm. Where our checks raise a concern, a member of our team may contact you to ask about your circumstances. This is not an intrusion; it is a requirement we take seriously and handle with care and discretion.
If you are experiencing financial difficulty, we encourage you to use the tools available in your account to reduce or pause your gambling activity. For independent financial advice, you can contact:
StepChange Debt Charity: www.stepchange.org or call 0800 138 1111 Citizens Advice: www.citizensadvice.org.uk National Debtline: www.nationaldebtline.org
Contact Us
If you have any concerns about your account, want to set a limit, request self-exclusion or simply talk to a member of our team, please get in touch:
Email: [email protected] Live Chat: available 24 hours a day, 7 days a week via the chat icon on our website
We treat all responsible gambling requests as a priority and aim to action them without unnecessary delay.
GGbet Casino is operated by Rednines Gaming LTD. Licensed and regulated by the UK Gambling Commission under licence number 056377-R-332572-006. 18+ only. Please gamble responsibly.